Description:
Background
We are on a journey to create a new IKEA. An IKEA that is more affordable, accessible, and sustainable, and that lives up to our vision of “creating a better everyday life for many people”. As a part of that we want to create a seamless and integrated digital experience for our customers, partners, and co-workers.
To achieve this, we aim to strengthen our product team and we are looking for a ServiceNow product specialist/ Business analyst consultant.
Core Deliverables:
• Partnering with the broader Finance & Procurement operational team, operations solution partners and Business users to analyse, define and document business requirements
• Assessing technology needs and preparing User Stories
• Preparations of test scripts
• Organizing and coordinating UAT
• Assessing and present business value, risks, and intent behind new products and features to stakeholders
• Supporting development and maintenance of product roadmaps and feature definitions, drive the continuous improvement of ServiceNow system features in line with a unified release strategy
• Collaborating with different teams including ITSM ServiceNow, networking, database, IT operations, and business operations to resolve complex escalations/issues involving multiple processes/systems
Responsibilities:
• Be the single point of contact with INGKA Business Stakeholders gathering requirements
• Make sure that all deliveries are documented and communicated for an easy delivery to BAU teams.
Requirements:
Key Competencies
• Experience in working in multiple ServiceNow projects/product-based delivery team
• Experience in ServiceNow business analysis
• Experience in ServiceNow CSM application
• Understanding of best practices in implementing ServiceNow
• Experience in ServiceNow testing and training
• Minimum one ServiceNow professional certification
• Experience of working in agile delivery
• Experience in varying systems implementation methodologies (Agile, Waterfall, etc.)
• Strong project leading skills including requirements gathering/documenting, analysis, requirement translation for developers, testing, and overall project management
• Experience in communicating technical concepts and processes using clear, simple language and visuals, as well as implementing and executing high-impact projects across a matrixed organization
• Fluent in English
Key Experience
• Certification in ServiceNow CSM
• Experience in ServiceNow ITSM
• Professional certification in business analysis
• SAP Solution Manager experience/knowledge
• Finance & Procurement processes experience/knowledge
• Previous experience in the end-to-end implementations of ServiceNow for Finance & Procurement
What 3 things from the box above are most important?
• Experience in working in multiple ServiceNow projects/product-based delivery team
• Experience in ServiceNow business analysis
• Experience in ServiceNow CSM application
