We are looking for a Senior Product UX Designer with a strong background in designing user experiences for Customer Support and Returns products, experience working with SKAPA Design system and Figma as main design tool, would be an ideal fit for this position. Additionally, the ability to work well in a team with other designers and exhibit desired personality traits like empathy and openness would also be highly valued. The role would involve conducting user research, creating user personas, designing user flows and wireframes, and creating high-fidelity prototypes, in collaboration with product managers and developers to ensure successful implementation of the designs.
Experience & Skills Must have :
* Extensive previous experience with Customer Support and Returns products.
* Strong product UX design skills, prototyping, UI design, user interviews, and usability testing skills.
* Motion design and video experience.
* Experience working with SKAPA Design system and with Figma as the main design tool.
* Desired Personality Traits: Open, empathetic, able to navigate uncertainty with curiosity.
* Designing and improving the user experience of Customer Support and Returns products.
* Conducting user research and creating user personas.
* Designing user flows and wireframes.
* Creating high-fidelity prototypes.
* Working closely with product managers and developers to ensure that the designs are implemented correctly and meet business requirements.